Survey of Healthcare Management Essay Example | Topics and Well Written Essays - 750 words

Survey of Healthcare Management - Essay Example This can also mean that the service delivery becomes slow or there are resources which might fall short of the expected count. This can result in many other service related failures which shall have a direct effect on the lives of the people who come to this healthcare organization and seek help. The need is to understand where the healthcare organization is going wrong and what corrective measures are required on its part to achieve success in the long run (Haines 1993). The service strategy should be such that any issues or concerns are directly addressed by the people who are at the helm of affairs. This would mean that there is a concerted effort to look after the customers so that the customer service can be made better and any issues that might seem failing are addressed at the earliest. This is the need of the hour as far as ensuring that a culture of customer service is developed within a healthcare organization. The service strategy at the healthcare organization creates an environment for employees by detailing each and every policy and standards to them. It has chalked out a plan under which the employees are acutely aware of what is expected of them and what they need to do in order to deliver at the facility. This keeps each and every action of theirs under a check and allows them to be vigilant no matter what happens. Also the healthcare organization is quite aware of the signed rules which have been done by all the employees so that there are no ambiguities which might result from time to time. The need is to understand where the employees might go wrong and what corrective steps shall be required on their part. This is the reason why the service strategy is more focused towards the tasks of the employees than anything which is different from the same. Hence the healthcare organization does not have any issue in understanding where employees might go wrong or what steps would be neede d in the wake of difficult